We get it – life throws curveballs. If you need to cancel your order, we’re here to help, but let’s team up to avoid any surprises. Before you click “purchase,” make sure to tap into our crew of experts and resources to ensure a smooth ride. Check out our policies and don’t hesitate to reach out – we’re all ears.
Now, let’s talk specifics:
Spare Parts & Merch
Our edgy gear is non-returnable – it’s final sale. No swapsies here.
Accessories & Upgrades
Want to switch gears? They’re returnable or exchangeable – if they’re still in the box, untouched. Return shipping is on you, though.
Change of Heart?
If you’re having a change of scenery, let us know within 12 HOURS of your order.
Packaging Matters
Send your scooter back in its original box – no box, no return.
Handle with Care
Pack like a pro – if your scooter arrives damaged due to poor packaging, repair costs are on you.
Cancel Game
Here’s the deal:
Returns: Once we’ve slapped a shipping label on it, it’s a return.
Cancellations: If we haven’t started the dance with our 3rd-party pals, it’s a cancellation.
Change of Plans: If it’s en route, it’s a return, and fees apply.
Returns & Exchanges – The Lowdown:
Unopened & Unused:
Within 15 days, unopened items can dance back to us.
Expect a 15% restocking fee and shipping costs.
Opened Merchandise – 15/15/20 Rule:
15 days to return, with less than 15 miles on the meter.
A 20% restocking fee plays into the show.
Pack it up in the original packaging.
Exchange Merchandise:
Only pay the Payment Processing Fee for exchanges.
Shipping fee and restocking fee apply.
Replacement shipping is on us.
Label Love:
Get your return label via our online portal or have us snag one for you. Just remember, it’s your call to cover the ride back.
Post-Inspection Scoot:
If your scooter’s been on the road, return shipping’s your gig. If it arrives at HQ beat up, you’re on the hook for repairs and shipping back.
Remember, we’re on this journey together – let’s make sure it’s a wild ride.
PUNK ELECTRIC CORP – Embrace the Power of PUNK Freedom.
Scooter Repackaging – How to Prep Your Ride for Return/Exchange Shipping
Hey there, rebellious rider of the punk electric wave! Got a return or exchange on your mind? No sweat – we’re here with the ultimate guide to help you package up your scooter for the journey back to us. Let’s keep that punk energy alive and ensure your ride comes back in style!
USING THE ORIGINAL BOX
Listen up, punk rockers! Hang on to that box like it’s your backstage pass. It’s not just cardboard – it’s your ticket to smooth repairs if the time ever comes.
Now, here’s the deal: Don’t let your scooter stumble into our repair lair all beat-up. That’s a total buzzkill and makes it ineligible for a return. So, handle that return shipping with the finesse of a true punk maestro. Get the scoop from our Return & Cancellation Policy – it’s a must-read.
Our boxes come with a special message – “keep this box.” And guess what? We mean it, punk!
But hey, let’s get real – a shabby packing job can turn your scooter into a mosh pit nightmare during transit. That’s major damage territory, and we’re not down for that – and neither should you be! So, punk electric warriors, pack your scooter with TLC. It’s a two-way street – show love to your ride, and it’ll repay you with unforgettable journeys!
Got punky questions or need a punky chat? Our punk electric support squad’s got your back at support@punkelectric.com. Rock on and pack like the punk legend you are!
Is the Punk Electric Warranty Mosh-Pit Friendly for Resellers?
Listen up, all you punks! If you snagged your scooter straight from Punk Electric (our wicked website or a killer service spot), we’ve got your back, punk style! Our 12 Month Limited Warranty rocks.
To jump in on the Limited Warranty, you need the original purchaser’s full name and order number.
Your warranty countdown starts from the moment the original buyer got their hands on the order, and it’s jamming for 12 wild months.
Now, hold on – if you grabbed your scooter from a distributor, they’ve got their own warranty groove. It’s their scene, not ours.
Got More Punk Questions? We’re All Ears!
Punk Electric’s crew is here to keep the punk fire burning! So, whether you’ve got burning questions or just wanna jam on punk topics, hit us up at support@punkelectric.com – we’re ready to rock!
Am I Covered by the Punk Warranty if I Bought My Scooter from a Punk Distributor?
Hey there, fellow punk rebels! If you snagged your killer Punk Electric Scooter from a punk distributor, retailer, or wholesaler, we’ve got the lowdown for you. Hold tight, ’cause the warranty show’s in their hands – not ours.
When it comes to reporting any defects or needing repairs within the first 12 months of purchase, it’s all about chatting with the distributor who got you into this punk scooter world. They’ll have their own warranty groove, tailored to their style.
Keep the Punk Vibe Alive!
So, remember, if you wanna dive into the warranty mosh pit, hit up the distributor who kickstarted your punk scooter adventure. They’re the ones rocking that warranty stage – punk style!
Still Craving More Punk Answers?
No holding back, rebels! If you’re itching for more answers or just wanna punk it up, give us a shout at support@punkelectric.com. The Punk Electric Team is standing by, ready to rock with you!